Helpdesk Module

Ticket Management
Full ticket lifecycle management with status tracking, priorities, and conversation threading.

Custom Categories
Create categories for different issue types like billing, technical support, and general inquiries.

Staff Assignment
Assign tickets to specific staff members or departments for efficient handling.

Response Timers
Track response times and set SLA targets to ensure timely support.

Discord Notifications
Get notified in Discord when new tickets arrive or need attention.

Canned Responses
Save common replies as templates for faster, consistent responses.